To help us provide a tailored response to your query please choose the appropriate contact method below
The answer to your question may be already here!
Once your order has been prepared and shipped, we will promptly send you an email containing a tracking number. This tracking number will enable you to easily monitor the progress of your order by visiting the shipper’s website:
- If your order is shipped by DHL, you may track it on dhl.com and enter your tracking number to stay updated on the status of your shipment.
- If your order is NOT shipped by DHL, you may track your shipment by visiting the following website depending on the country of delivery:
- France: Colissimo
- United States: USPS
- United Kingdom: Parcelforce
- Italy: BRT
- Germany: DPD
- Saudi Arabia: Saudi Post
- Romania: Posta Romana
- Switzerland: Swiss Post
- United Arab Emirates: Emirates Post
- Greece: ELTA
- Australia: Australia Post
- Spain: SEUR
- Netherlands: DPD
- Belgium: DPD
- Canada: Canada Post
- Lithuania: DPD
- South Korea: Korea Post
- Hong Kong: Hong Kong Post
- Finland: Posti
- Israel: Israel Post
- Latvia: DPD
- Singapore: Singapore Post
- Croatia: Hrvatska Posta
- Japan: Japan Post
- Ireland: DPD
- Slovakia: DPD
- Sweden: DPD
- Portugal: DPD
If your country is not listed, you may send us an email by filling the form above.
You can acquire our samples exclusively by purchasing the Discovery Set as we do not offer individual sample sales.
Jacques Fath ships to more than 90 countries worldwide. At Jacques Fath we strive to offer delivery to our dear customers and to reduce delivery times. You will be able to find out all delivery options at checkout once you specified a delivery address.
Usually dispatched within 48 hours.
To have more delivery information, add all the desired products to your cart and continue the checkout where you may fill your delivery address and we will propose you all the shipping option.
Our samples are filled with 2 ml of fragrance, although the container has a capacity exceeding 2 ml.
Please note that the pictures displayed on our site are purely for illustrative purposes.
We take pride in upholding a strict policy against the testing of our perfumes on animals. As part of our unwavering dedication to ethical principles and the welfare of living creatures, we have implemented comprehensive measures to ensure that no animals are subjected to any form of testing during the development and production processes of our perfumes.
Our product are considered as vegan.
If your order has been shipped and you received the email with the tracking number of your parcel, you may contact the transporter to have more information about the delivery time of your shipment.
We kindly inform you that once your order has been dispatched, the delivery time is in the hands of the transporter.
Please note that the delivery time may depends on your address.
Jacques Fath advisors are available by phone Monday through Friday, from 10am to 5pm CET at:
+33 1 47 20 59 25
Get in touch with the customer service by text on WhatsApp 7 days / 7 – 24 hours / 24 at:
+33 1 47 20 59 25
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If you wish to contact us regarding distribution, please click on the button below.
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